Available courses

MUCC test in sandbox site course creation

Managing unreasonable conduct by a complainant: Transport test

Fundamentals of complaint handling Kerrin

MUCC test for re-engagement

For Ecreators - FCH 2022 collapse format

MUCC train the trainer

For Ecreators - MUCC 2022 collapse format

Lauren test MUCC buttons

MUCC test Alison collapse

Fundamentals for complaint handing - Review

FCH Alison test

MUCC test Alison

FCH test topics format

FCH test tabs

Fundamentals of complaint handling copy 1

Managing unreasonable conduct by a complainant - Review

Train the Trainer - blended learning and workshops forum



four figures and pencilThis course is for own time professional development:

- share hints and tips on blended learning solutions to deliver training

- share Forum topics on own experiences with workshops

- share journals, up to date scenarios, and reports to create a complaints resource bank for the workshops

- explore the blended learning links in the resources area


 

Test Course OPEN

Test Course OPEN category

Test Course AGENCY 1

Test Course OPEN category

Agency 2 Test

Managing unreasonable conduct by a complainant: Agency 2 Test

Test Course AGENCY 2

Test Course OPEN category

Managing unreasonable conduct by a complainant

Resolving conflicts and complaints (incorporating Fundamentals of complaint handling) virtual

Managing unreasonable conduct by a complainant: Template - Online delivery

Administrative law in the public sector (F2F delivery)

Investigating misconduct in the public sector template

Managing unreasonable conduct by a complainant - Template (F2F delivery)

Effective complaint management systems template

Managing unreasonable conduct by a complainant: HCCC - 8 December 2021

Managing unreasonable conduct by a complainant - Commonwealth Ombudsman - 24 June 2021

Managing unreasonable conduct by a complainant: University of New England - 16 December 2022, Armidale

Managing unreasonable conduct by a complainant: TAFE - 7 December 2021

Managing unreasonable conduct by a complainant: TAFE NSW - 4 November 2022 - virtual

Managing unreasonable conduct by a complainant: NSW Ombudsman - 4 November 2022, Level 24, Training room

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 3 November 2022

Managing unreasonable conduct by a complainant: Office of Local Government - 7 December 2022, virtual

Managing unreasonable conduct by a complainant: Office of the Australian Information Commissioner - 27 October and 24 November 2022, virtual

Managing unreasonable conduct by a complainant: TAFE NSW - 28 October 2022, virtual

Managing unreasonable conduct by a complainant: Open workshop - 22 November 2022, virtual

Managing unreasonable conduct by a complainant: TAFE NSW - 17 November 2022 - virtual

Managing unreasonable conduct by a complainant: TAFE NSW - 12 November 2021

Managing unreasonable conduct by a complainant: Commonwealth Ombudsman - 7 November 2022, virtual

Managing unreasonable conduct by a complainant: Healthshare - 1 November 2022, additional workshop due to error

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 27 October 2022, virtual

Managing unreasonable conduct by a complainant: Office of the Australian Information Commissioner - 10 November 2022, virtual

Managing unreasonable conduct by a complainant: Icare NSW - 22 June 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 20 October 2022 - virtual

Managing unreasonable conduct by a complainant: Open workshop - 18 October 2022 - virtual

Managing unreasonable conduct by a complainant: Tasmanian Ombudsman - 25 October 2022, Hobart

Managing unreasonable conduct by a complainant: TAFE NSW - 11 August 2022

Managing unreasonable conduct by a complainant: IPC, Ontario - 15 March 2022 Eastern Time (US and Canada)

Managing unreasonable conduct by a complainant: Open workshop - 22 June 2022

Managing unreasonable conduct by a complainant: Open - 12 May 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 4 August 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 17 June 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 4 August 2022

Managing unreasonable conduct by a complainant: SOCAP - 6 October 2022

Managing unreasonable conduct by a complainant: SOCAP - 7 June 2022`

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 2 August 2022

Managing unreasonable conduct by a complainant: Commonwealth Ombudsman - 23 September 2022

Managing unreasonable conduct by a complainant: Health Care Complaints Commission - 5 October 2022

Managing unreasonable conduct by a complainant: Office of Local Government - 21 September 2022, Nowra

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 17 August 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 18 August 2022

Managing unreasonable conduct by a complainant: Office of Local Government - 16 September 2022, Nowra

Managing unreasonable conduct by a complainant: Open workshop - 3 August 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 9 September 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 23 August 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 24 August 2022

Managing unreasonable conduct by a complainant: Open workshop - 8 September 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 9 September 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 24 May 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 11 May 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 27 July 2022

Managing unreasonable conduct by a complainant: Department of Planning and Environment - 24 May 2022

Managing unreasonable conduct by a complainant: Information and Privacy Commission NSW - 10 May 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 22 July 2022

Managing unreasonable conduct by a complainant: Commonwealth Ombudsman - 19 May 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 21 July 2022 - rescheduled due to internet

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 19 July 2022

Managing unreasonable conduct by a complainant: DPIE - 15 June 2022

Managing unreasonable conduct by a complainant: Aged Care Quality and Safety Commission - 13 July 2022

Managing unreasonable conduct by a complainant: Department of Health - 18 May 2022

Managing unreasonable conduct by a complainant: DPIE - 29 June 2022

Managing unreasonable conduct by a complainant: Commonwealth Ombudsman - 10 March 2022

Managing unreasonable conduct by a complainant: DPIE - 14 June 2022

Managing unreasonable conduct by a complainant: GP Strategies/HSBC - 23 June 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 7 June 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 22 June 2022

Managing unreasonable conduct by a complainant: Department of Health - 10 March 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 6 May 2022

Managing unreasonable conduct by a complainant: Transport for NSW - 10 November 2021

Managing unreasonable conduct by a complainant: NSW EPA - 5 May 2022

Managing unreasonable conduct by a complainant: DCJ - Courts, Tribunals and Service Delivery - 4 May 2022

Managing unreasonable conduct by a complainant: Transport for NSW - 4 May 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 9 March 2022

Managing unreasonable conduct by a complainant: TAFE NSW - 17 November 2021

Managing unreasonable conduct by a complainant: OCG - NDIS Worker Check - 28 April 2022

Managing unreasonable conduct by a complainant: SOCAP - 18 November 2021

Managing unreasonable conduct by a complainant: OCG - NDIS Worker Check - 27 April 2022

Managing unreasonable conduct by a complainant: DPIE - 23 November 2021

Managing unreasonable conduct by a complainant: Transport for NSW - 7 April 2022

Managing unreasonable conduct by a complainant: Office of DND/CAF Ombudsman: 17 February 2022

Managing unreasonable conduct by a complainant: HCCC - 6 April 2022

Managing unreasonable conduct by a complainant: EWON - 24 November 2021

Managing unreasonable conduct by a complainant: Open workshop - 25 November 2021

Managing unreasonable conduct by a complainant: Anti-Discrimination NSW - 31 March 2022 (AEST)

Managing unreasonable conduct by a complainant: Open - 15 February 2022

Managing unreasonable conduct by a complainant: British Columbia Ombudsperson - 30 March 2022 (PST)

Managing unreasonable conduct by a complainant: Icare - 23 November 2021

Managing unreasonable conduct by a complainant: TAFE NSW - 25 November 2021

Managing unreasonable conduct by a complainant: Courts, Tribunals and Service Delivery, DCJ - 29 March 2022 (AEST)

Managing unreasonable conduct by a complainant: EWON - 2 December 2021

Managing unreasonable conduct by a complainant: TAFE NSW - 25 March 2022

Managing unreasonable conduct by a complainant: Services Australia - 30 November 2021

Managing unreasonable conduct by a complainant: Open workshop - 23 March 2022 AEST (Australian Eastern Standard Time)

Managing unreasonable conduct by a complainant: TAFE NSW - 3 December 2021

Managing unreasonable conduct by a complainant: TAFE NSW - 30 April 2021

Managing unreasonable conduct by a complainant: SOCAP - 21 July 2021

Managing unreasonable conduct by a complainant: SOCAP - 4 May 2021

Managing unreasonable conduct by a complainant - Open - 23 June 2021

Managing unreasonable conduct by a complainant - Ombudsman SA - 23 June 2021

Managing unreasonable conduct by a complainant: Mecwacare - 29 September 2021

Managing unreasonable conduct by a complainant: TAFE NSW - 4 May 2021

Managing unreasonable conduct by a complainant: Mecwacare - 21 September 2021

Managing unreasonable conduct by a complainant - Health Care Complaints Commission - 22 June 2021

Managing unreasonable conduct by a complainant: Mecwacare - 16 September 2021

Managing unreasonable conduct by a complainant - Icare - 22 June 2021

Managing unreasonable conduct by a complainant: Mecwacare - 15 September 2021

Managing unreasonable conduct by a complainant - Rozelle Interchange - 27 April 2021

Managing unreasonable conduct by a complainant: Open workshop - 8 September 2021

Managing unreasonable conduct by a complainant - Transport for NSW - 22 April 2021

Managing unreasonable conduct by a complainant workshop: Commonwealth Ombudsman - 29 April 2021

Managing unreasonable conduct by a complainant - NSW Ombudsman - 1 September 2021

Managing unreasonable conduct by a complainant workshop: Open workshop - 20 April 2021

Managing unreasonable conduct by a complainant - Icare - 30 March 2021

Managing unreasonable conduct by a complainant: Comcare - 25 August 2021

Managing unreasonable conduct by a complainant - Fair Work Ombudsman - 15 April 2021

Managing unreasonable conduct by a complainant: Icare NSW - 24 August 2021

Managing unreasonable conduct by a complainant - 9 March 2021

Managing unreasonable conduct by a complainant - Icare - 8 June 2021

Managing unreasonable conduct by a complainant - Open workshop - 10 August 2021

Managing unreasonable conduct by a complainant: NSW Ombudsman - 17 August 2021

Managing unreasonable conduct by a complainant - Ageing and Disability Commission - 10 June 2021

Managing unreasonable conduct by a complainant - Canadian Human Rights Commission -10 June 2021

NSW Ombudsman workshop: Managing unreasonable conduct by a complainant - Office of the Information and Privacy Commissioner for British Columbia - 2021

Managing unreasonable conduct by a complainant - NSW Ombudsman - 11 August 2021

Managing unreasonable conduct by a complainant - Canadian Human Rights Commission - 9 June 2021

Managing unreasonable conduct by a complainant: Open workshop - 12 May 2021

Managing unreasonable conduct by a complainant - Ombudsman SA - 9 June 2021

Managing unreasonable conduct by a complainant - Open workshop - 3 June 2021

Managing unreasonable conduct by a complainant - Adelaide Hills Council - 1 June 2021

Managing unreasonable conduct by a complainant - Transport for NSW - 27 May 2021

Managing unreasonable conduct by a complainant - Adelaide Hills Council - 2 June 2021

Managing unreasonable conduct by a complainant: NSW EPA - 2 June 2021

Managing unreasonable conduct by a complainant: Health Care Complaints Commission - 1 June 2021

Managing unreasonable conduct by a complainant workshop: Fair Work Ombudsman

Managing unreasonable conduct by a complainant - Icare NSW - 26 May 2021

Fundamentals of complaint handling - Icare NSW - 4 May 2021

Fundamentals of complaint handling - Transport for NSW - 20 July 2021

Fundamentals of complaint handling: Create NSW - 11 January 2023

Fundamentals of complaint handling - NSW Department of Education - 5 May 2021

Fundamentals of complaint handling - Department of Defence - 3 February 2022

Fundamentals of complaint handling: University of New England - 15 December 2022, Armidale

Fundamentals of complaint handling: Healthshare - 1 November 2022 - virtual

Fundamentals of complaint handling: Open workshop - 16 November 2021

Fundamentals of complaint handling: Australian Pesticides and Veterinary Medicines Authority - 11 November 2021

Fundamentals of complaint handling: eSafety Commissioner - 12 May 2022

Fundamentals of complaint handling: Icare Team - 21 November 2022 - virtual

Fundamentals of complaint handling: Office of Local Government - 15 September 2022

Complaint handling and investigations: Department of Education - 10 August 2022

Fundamentals of complaint handling: Open workshop - 15 November 2022, virtual

Fundamentals of complaint handling: Open workshop - 16 March 2022

Fundamentals of complaint handling: Icare NSW - 19 December 2022, Level 15

Fundamentals of complaint handling: LECC - 16 June 2022

Fundamentals of complaint handling: Open workshop - 13 October 2022 - virtual

Fundamentals of complaint handling: Adelaide Hills Council - 16 June 2022

Fundamentals of complaint handling: NSW Ombudsman PID Team - 11 October 2022 - via Zoom

Fundamentals of complaint handling: Adelaide Hills Council - 15 June 2022

Fundamentals of complaint handling: Open workshop - 2 August 2022

Fundamentals of complaint handling: eSafety Commissioner - 5 May 2022

Fundamentals of complaint handling: Open workshop - 5 May 2022

Fundamentals of complaint handling: Office of Local Government - 14 September 2022

Fundamentals of complaint handling: Department of Education - 25 August 2022

Fundamentals of complaint handing: Open workshop - 7 September 2022

Fundamentals of complaint handling: Office of Local Government - 13 September 2022

Fundamentals of complaint handling: Open workshop - 14 June 2022

Fundamentals of complaint handling: Create NSW, Department of Premier and Cabinet - 1 March 2022

Fundamentals of complaint handling: CPB Contractors - 24 June 2022

Fundamentals of complaint handling: Australian Pesticides and Veterinary Medicines Authority - 3 November 2021

Fundamentals of complaint handling: Office of the DND/CAF Ombudsman - 15 February 2022

Fundamentals of complaint handling: Australian Pesticides and Veterinary Medicines Authority - 9 November 2021

Fundamentals of complaint handling: Uniting - 24 November 2021

Fundamentals of complaint handling - Open - 24 June 2021

Fundamentals of complaint handling: Investment Industry Regulatory Organization of Canada - 22 March 2022 Eastern Time (US and Canada)

Fundamentals of complaint handling - Open workshop - 5 May 2021

Fundamentals of complaint handling - Adelaide Hills Council - 18 May 2021

Fundamentals of complaint handling - Open - 6 October 2021

Fundamentals of complaint handling - Adelaide Hills Council - 20 May 2021

All courses